Frequently asked questions


What is a psychologist?

Psychologists at Life Giving Psychology Resolutions are trained to work with people in a variety of settings to help individuals or groups understand their behaviours, thoughts, emotions, and interactions with people. This can include assisting people with mental health difficulties, personal challenges, and chronic disease management and relationship problems.

What is a Psychiatrist?

A psychiatrist is a medical doctor who has completed specialized training in Psychiatry which involves the assessment, diagnosis and treatment of mental health disorders. Psychiatrists can prescribe medication.

How often or how many sessions do clients normally attend for?

There is no set number of sessions people need to attend for psychological treatment. At Life Giving Psychology Resolutions your Psychologist will work with you to develop a treatment plan based on your goals and the nature and severity of your problems. Usually you and your practitioner will come to a mutual decision about when is the right time for you stop treatment.

How long will my appointment go for?

Initial and subsequent appointments are scheduled for 50 minutes unless otherwise discussed prior to your appointment.

Do I need a referral?

You do not need a referral to see a psychologist at Life Giving Psychology Resolutions. However referrals are welcome.

How can I be referred to a Psychologist?

There are a number of ways you can be referred for treatment at Life Giving Psychology Resolutions if you are eligible:

  1. GP
    You may be eligible to claim a rebate through the Medicare Benefits Schedule if you are experiencing mental health difficulties. To be eligible you require a referral from your GP or Psychiatrist. To obtain this you will need to make a long appointment with your GP who will assess your current mental health concerns. If eligible, your GP will then complete GP Mental Health Treatment Plan for you to access psychology appointments.  Under the GP Mental Health Treatment Plan, you will need to attend face to face appointments at the practice.

  2. WorkCover
    If you have been injured at work, or because of your work, you may be eligible to claim benefits from WorkCover Queensland. WorkCover consider each case on the individual facts at the time.
    How to make a claim:
    Phone 1300 362 128
    Complete and submit the online claim form
    Complete a claim form and upload using online service
    Fax to 1300 651 387
    Post to GPO Box 2459, Brisbane Qld 4001.
    Lodge through your doctor. If you're unsure if this has happened, you can either call WorkCover or your GP to check.

  3. Veterans and Veterans Families Counselling Service (VVCS)
    If you are an eligible member or family member of the military community you can self-refer by calling VVCS on 1800 011 046 between 9 am-5 pm on weekdays.

  4. Employment Assistance Program (EAP)
    You will need to confirm with your workplace if they have an employee benefit program in place for you to access counselling.

  5. Private Health
    You do not need a referral to attend under private health. You can self-refer. If you have private health that covers psychology you may be entitled to a rebate. The item number for your initial appointment is 100/50 and subsequent appointments are 200/50.

  6. Garrison Health
    Medibank Health Solutions provides services for eligible ADF personnel. You will need to be referred by your ADF Medical Officer.

  7. ComCare
    If you are an eligible Australian Government employee who has sustained a work related injury you can obtain a referral from your treating medical practitioner.

  8. Specialist/Surgeon
    Your specialist or surgeon may refer you for an initial appointment with one of our psychologists if you are considering undergoing long-term or complex medical procedures, for example, bariatric surgery for weight loss.

What are the Appointment Options?

  1. Face-to-face Consultation
    These sessions are 50-minute. The first two sessions are usually weekly and then fortnightly to monthly depending on the severity of your presentation.

  2. e-Psychology Consultation
    Skype sessions via computer are now available for you if you live out of town or find it difficult to attend our rooms but require psychological services. Session times are 50-minutes.

  3. Telephone Consultation
    Phone sessions are available; however usually you are required to have attended at least one face-to-face or Skype session before you may access this service. Session times are 50-minutes.

Are after hours appointments available?

Yes. Days and times may vary depending on the availability of our Psychologists. Please phone our office to see what times are available.

Are my sessions confidential?

During your first session your Psychologist will discuss your consent to treatment and it will include confidentiality and the limits to confidentiality in regards to legal and organisational requirements.  All personal information gathered by your Psychologist during the provision of the service will remain confidential and secure except when:

  1. It is subpoenaed by a court; or
  2. Failure to disclose the information would place you or another person at risk; or
  3. Your prior approval has been obtained to;
    • Provide a written report to another professional or agency, for example your GP or lawyer; or
    • Discuss the material with another person, for example, a parent or employer.

Who should I contact in a psychological emergency out of hours?

There may be times when an emergency arises for you; this may happen for a number of unforeseen reasons. When a crisis happens it can be difficult to know what do to and how to cope, but help is available for you.

Talk to someone you trust. You don’t have to go through this alone. Tell a friend, family member, your GP or someone you know how you are feeling; ask them to help keep you safe and well until you can get professional assistance.

If you are in crisis or if you are concerned about your safety or someone else’s safety we suggest you present to the Emergency Department of the nearest public hospital. If it is a life-threatening emergency please call 000 for police or ambulance.

Other Phone Numbers that may be useful:

Acute Care Team (ACT): 07 4799 9480
The Townsville Hospital: 07 4433 1111
The Women’s Centre, Townsville: 1800 657 501
Australia Wide:
Suicide Call Back Service: 1300 659 467
Life Line: 13 11 14
Kids Help Line:
(if you are 25 years old or younger)
1800 551 800
The Sexual Assault Crisis Line: 1800 806 292
Mensline: 1300 789 978
Parent Line: 1300 301 300
Veterans & Veterans Families Counselling Service - After-hours Counselling service for VVCS Clients only
1800 011 046